It’s easy to agree with our mission statement, but it’s another story to actually achieve it. Customer experience and quality are about much more than having the best consultants and providing proactive service.

It’s a combination of skill, teamwork, and communication. It’s about doing things differently and, perhaps most significantly, building our ways of working to ensure success. We develop our entire culture around this approach.

Our vision reflects the kind of company we want Kiva to be in the future. It guides us and reminds us of our direction.

Every employee has the chance to become a partner at Kiva. We look for people who can contribute to our mission, vision, values, and culture.

Internationality means greater diversity and more points of view for all of us to experience and explore. It also provides further career opportunities.

Growth is a result of doing things right; it cannot be forced. It is a tool that helps us to provide better benefits and value for our partner program and more secure employment and career opportunities. That’s why we want to keep growing.

Respect is the basis for trust. It gives us the courage to do right.

We respect our colleagues, our customers, and our work, and being respectful creates an environment for successful teamwork and client relationships.

We must be proud when we succeed and win with our clients, but being proud does not mean being arrogant.

If we want to be proud of ourselves, we must first be proud of the people we work with – our customers and teammates. We must be humble and strive towards our mission of exceptional quality and unmatched customer experience.

Curiosity is the key to personal growth and development. We must challenge ourselves and our clients to learn new approaches and question the status quo. We will not stay ahead in the increasingly complex world of digital business without fundamental curiosity.